How Do I Know When My Faro Internet Service Starts?
What to Expect After Placing Your Order
Once you've placed an order with Faro Internet, here’s what happens next:
- We’ll ask for two things to begin the switch-over:
- Your current broadband provider (e.g. Contact Energy)
- Your mobile number for coordination
- You’ll need to check your contract end date with your current provider and let us know if it affects your preferred start date.
- Optional but helpful: If your current provider is Contact Energy, providing your account number (e.g.
501587134) helps speed things up.
🔄 Switching Process
- We coordinate the transfer with Chorus (or your relevant fibre provider).
- Once Chorus schedules the cutover, we’ll update you with the confirmed switchover date.
- You’d check the connection configuration details on our FAQ section before the service starts.
Example from a real case:
“Your service is scheduled to start on 5 May. Configuration details will be sent the same day.”
⏰ Need a Specific Start Date?
Just let us know when ordering. If you say "ASAP," we’ll proceed with the earliest available slot provided by Chorus.
📧 Still unsure? Email us at support@faro.nz or TXT 020 4030 4030 and we’ll guide you through the process.