What to Do if Internet Doesn’t Work on Connection Day

If your internet is down on the day your service is supposed to start:

1. Check the ONT:
   • Ensure the optical light is solid (not blinking).
   • Router should be connected to port #1 of the ONT.
2. Verify Router Settings:
   • WAN set to DHCP
   • VLAN ID set to 10
   • Restart the router after confirming settings.
3. Still no connection?
   • Let us know your router model so we can provide tailored instructions.
   • If the ONT’s optical light is blinking, Chorus may not have completed provisioning — we can check this on our end.