Stay connected and earn your setup fee back
After 12 months
Get 50% back
Receive an account credit equal to 50% of the setup fee you originally paid.
After 24 months
Get the other 50% back
Receive a second account credit equal to the remaining 50% of your original setup fee.
No lock-in and no early termination fee
There is no fixed-term commitment. If you leave before reaching a bonus milestone, you simply do not receive the bonus associated with that milestone.
How the bonuses work
Pay the standard setup fee when your broadband service is connected.
Stay continuously connected for 12 months and receive 50% of your setup fee back as an account credit.
Stay connected for 24 months and receive the remaining 50% back as a second account credit.
Each bonus is earned separately. Receiving the 12-month bonus does not require you to remain connected until month 24.
Retention bonus terms
Eligibility
To qualify, your broadband service must remain continuously active, fully paid and in good standing until the relevant milestone date.
12-month bonus
The first bonus is earned after 12 complete months of eligible continuous service and equals 50% of the setup fee originally paid.
24-month bonus
The second bonus is earned after 24 complete months of eligible continuous service and equals a further 50% of the setup fee originally paid.
How credits are used
Bonuses are applied as credits to your FARO account and can be used against future broadband service charges. Credits cannot be exchanged for cash or transferred to another customer.
Cancellation before a milestone
A bonus is not earned if the service is cancelled before the relevant milestone date. No partial or pro-rata bonus applies.
Moving address
Moving address will not reset the qualifying period where FARO agrees to transfer the existing service and continuous eligible service is maintained.
Suspensions and overdue accounts
A temporary suspension, overdue account or change to an ineligible service may pause or reset the qualifying period. We will explain the effect before the change is made.
Closing your account
Any remaining account credit when the FARO account is closed will be handled in accordance with the customer agreement and applicable law.