Can I Delay My Internet Installation or Order for a Later Date?

Yes — at Faro, we understand that moving timelines and property access can change. You can delay or cancel your installation order at any time before it's provisioned.

🏡 Moving In Later?

If you're buying a new home or not planning to move in right away:

• Let us know your preferred installation date.
• We can check Chorus’ availability and book the earliest slot after your move-in date.
• If no one is living at the property yet, we can arrange a technician visit once you’re ready.

📦 Not Ready Yet?

If you place an order but later decide to postpone or cancel, just contact us. You have two options:

• Reschedule the installation to a later date (e.g. end of the year).
• Cancel and request a refund, then reorder when you're ready — we’ll make it simple.

🔌 What About the ONT?

If a new ONT (fibre terminal) is needed for Hyperfibre:

• We’ll arrange Chorus to install one.
• The terminal we install now will support future upgrades, including up to 8000 Mbps, when available at your address.

ℹ️ For any changes to your order, TXT us on 020 4030 4030 or email support@faro.nz.