How to Switch to Faro Internet from Another Provider ?

Switching to Faro Internet is simple — here’s what you need to know if you're currently with another broadband provider like Contact Energy.

✅ What We Need From You

To start the switch-over process, we need:

  1. The name of your current service provider
  2. Your mobile number
  3. (Optional but helpful) Your current provider’s account number

This allows us to coordinate the transfer with Chorus, who manage the physical infrastructure.

📆 When Will My Faro Internet Start?

You can request:

  • An ASAP switch, and we’ll begin the transfer immediately
  • A specific future date, if needed

Once we confirm details with Chorus, we’ll notify you of the scheduled activation or technician appointment.

🔄 Do I Need to Cancel My Current Plan?

Yes — please check if you're under contract with your current provider and notify them of your end date. This ensures a smooth handover and prevents double billing.